Question 1

HOW TO PLACE AN ORDER

Accepted Answer

Follow this link to place an order.

Question 2

HOW LONG CAN I EXPECT FOR THE PRODUCTION OF MY ZITEE?

Accepted Answer

All ZITEE products are made to order by hand in the sequence upon which they are received. Our processing time: order verification, tailoring, quality check and packaging. All orders are sent to ZITEE production team for dispatch within 24 hours after the order is placed. The production team, process the orders which takes an additional 3-7 days.

Question 3

I'M HAVING TROUBLE ADDING A PROMO CODE TO MY ORDER. WHAT'S UP?

Accepted Answer

Please ensure that you are entering the correct promo code and only attempting to apply one promo code to this order and that it meets the requirements of the sale.

Question 4

I PLACED AN ORDER USING A PROMO CODE, BUT THE DISCOUNT DIDN'T APPLY. WHAT'S UP?"

Accepted Answer

Please do not place a new, revised order. Instead just send an email at squad@wearzitee.comand we'll apply the promotion/discount.

Question 5

WHAT SHIPPING METHOD DOES ZITEE USE?

Accepted Answer

For USA Customer: We use the United States Portal Service (USPS) First Class Mail, which usually takes between 2-5 days to arrive at your doorstep after shipping. 
 
For PHILIPPINES Customer: We use Easy Go shipping service which usually takes between 3-7 days to arrive at your doorstep after shipping.

Question 6

HOW LONG BEFORE I CAN RECEIVE MY ZITEE?

Accepted Answer

This refers to the time it takes for items to be shipped from our warehouse to the destination. After proceessing and leaving the warehouse, items usually take between 7-15 days to arrive at their destination but can take longer from time to time..

Question 7

HOW CAN I TRACK MY ZITEE ORDER?

Accepted Answer

As soon as your order is shipped, you will receive a shipping confirmation email and tracking number attached. Please allow 24-48 hours to update your tracking information.

Question 8

I MADE A MISTAKE WHEN ORDERING AND/OR ENTERING MY SHIPPING AND BILLING INFORMATION. WHAT DO I DO?

Accepted Answer

Please do not place a new order. Please email our customer service squad at squad@wearzitee.com right away with your order number and the correct details or address, and we'll try to make the change before your order is sent out.

Question 9

HOW DO YOUR SHIRTS FIT?

Accepted Answer

Here is a link to our sizing page http://wearzitee.com/sizing.

Question 10

HOW MUCH DO YOUR SHIRTS COST?

Accepted Answer

Generally, our shirts range from $20-35.

Question 11

WHAT IS SMILEBOX?

Accepted Answer

The SMILEBOX is a gift-giving project that aims to make orphans feel loved thru little things they can play with or use for learning.

Question 12

HOW MUCH OF MY PURCHASE GOES TO SMILEBOX?

Accepted Answer

For every travel tee purchase you make is equivalent 1 smile box. Each box contains toys, a few of which suggest traveling, while others help them learn or practice imagination and thinking. With your purchase, you help ZITEE reach out and make at least a few of the world's orphans smile.

Question 13

HOW IS SMILEBOX DISTRIBUTED?

Accepted Answer

Once we completed the number of  SMILEBOX needed, smile boxes will be prepared and sent to an orphanage through a small event organized for gift-giving.

Question 14

HOW SHOULD I WASH MY ZITEE PRODUCTS?

Accepted Answer

For best results, wash on a cold cycle and machine dry (regular setting). If you don't want your shirt to shrink, its best to hang it up and dry naturally.

Question 15

WHAT ARE THE PAYMENT METHODS AVAILABLE?

Accepted Answer

At the moment, we only accept CREDIT/DEBIT cards and PayPal payments.

Question 16

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Accepted Answer

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you to sign up to enjoy the added ease of use.
 
Without a PayPal account, all you need is any Debit/Credit card that is supported by PayPal.
 
By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest and most secure way to make payment online. No account needed.

Question 17

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Accepted Answer

Here is the link to our "Return & Exchange" page http://wearzitee.com/return-exchange. Be careful when ordering so you don't make any mistakes! We want you to enjoy wearing ZITEE (in a shirt that fits you).

Question 18

I'M INTERESTED IN COLLABORATING WITH ZITEE. WHO CAN I TALK TO?

Accepted Answer

Email us at squad@wearzitee.com

Question 19

I'M INTERESTED IN APPLYING TO BE A SQUAD REP. WHAT SHOULD I DO?

Accepted Answer

Thanks for your interest! We are always looking for adventure-loving and passionate high school and college students to help us spread our brand and mission. Squad membership is now open for Philippine resident. We hire new squad every summer.

STUFF WE GET ASKED A LOT

HOW TO PLACE AN ORDER

HOW LONG CAN I EXPECT FOR THE PRODUCTION OF MY ZITEE?

I'M HAVING TROUBLE ADDING A PROMO CODE TO MY ORDER. WHAT'S UP?

I PLACED AN ORDER USING A PROMO CODE, BUT THE DISCOUNT DIDN'T APPLY. WHAT'S UP?"

WHAT SHIPPING METHOD DOES ZITEE USE?

HOW LONG BEFORE I CAN RECEIVE MY ZITEE?

HOW CAN I TRACK MY ZITEE ORDER?

I MADE A MISTAKE WHEN ORDERING AND/OR ENTERING MY SHIPPING AND BILLING INFORMATION. WHAT DO I DO?

HOW DO YOUR SHIRTS FIT?

HOW MUCH DO YOUR SHIRTS COST?

WHAT IS SMILEBOX?

HOW MUCH OF MY PURCHASE GOES TO SMILEBOX?

HOW IS SMILEBOX DISTRIBUTED?

HOW SHOULD I WASH MY ZITEE PRODUCTS?

WHAT ARE THE PAYMENT METHODS AVAILABLE?

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

WHAT IS YOUR RETURN & EXCHANGE POLICY?

I'M INTERESTED IN COLLABORATING WITH ZITEE. WHO CAN I TALK TO?

I'M INTERESTED IN APPLYING TO BE A SQUAD REP. WHAT SHOULD I DO?

HELP?

FAQ

MY ORDER

CONTACT

PRIVACY POLICY

STUFF WE GET ASKED A LOT

HOW TO PLACE AN ORDER

HOW LONG CAN I EXPECT FOR THE PRODUCTION OF MY ZITEE?

I'M HAVING TROUBLE ADDING A PROMO CODE TO MY ORDER. WHAT'S UP?

I PLACED AN ORDER USING A PROMO CODE, BUT THE DISCOUNT DIDN'T APPLY. WHAT'S UP?"

WHAT SHIPPING METHOD DOES ZITEE USE?

HOW LONG BEFORE I CAN RECEIVE MY ZITEE?

HOW CAN I TRACK MY ZITEE ORDER?

I MADE A MISTAKE WHEN ORDERING AND/OR ENTERING MY SHIPPING AND BILLING INFORMATION. WHAT DO I DO?

HOW DO YOUR SHIRTS FIT?

HOW MUCH DO YOUR SHIRTS COST?

WHAT IS SMILEBOX?

HOW MUCH OF MY PURCHASE GOES TO SMILEBOX?

HOW IS SMILEBOX DISTRIBUTED?

HOW SHOULD I WASH MY ZITEE PRODUCTS?

WHAT ARE THE PAYMENT METHODS AVAILABLE?

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

WHAT IS YOUR RETURN &amp; EXCHANGE POLICY?

I'M INTERESTED IN COLLABORATING WITH ZITEE. WHO CAN I TALK TO?

I'M INTERESTED IN APPLYING TO BE A SQUAD REP. WHAT SHOULD I DO?

HELP?

FAQ

MY ORDER

CONTACT

PRIVACY POLICY

WHAT IS YOUR RETURN & EXCHANGE POLICY?