STUFF WE GET ASKED A LOT
Help Center
HOW LONG CAN I EXPECT FOR THE PRODUCTION OF MY ZITEE?
All ZITEE products are made to order by hand in the sequence upon which they are received. Our processing time: order verification, tailoring, quality check and packaging. All orders are sent to ZITEE production team for dispatch within 24 hours after the order is placed. The production team, process the orders which takes an additional 3-7 days.
I'M HAVING TROUBLE ADDING A PROMO CODE TO MY ORDER. WHAT'S UP?
Please ensure that you are entering the correct promo code and only attempting to apply one promo code to this order and that it meets the requirements of the sale.
I PLACED AN ORDER USING A PROMO CODE, BUT THE DISCOUNT DIDN'T APPLY. WHAT'S UP?
Please do not place a new, revised order. Instead just send an email at squad@wearzitee.com and we'll apply the promotion/discount.
WHAT SHIPPING METHOD DOES ZITEE USE?
For USA Customer: We use the United States Portal Service (USPS) First Class Mail, which usually takes between 2-5 days to arrive at your doorstep after shipping.
For PHILIPPINES Customer: We use Easy Go shipping service which usually takes between 3-7 days to arrive at your doorstep after shipping.
HOW LONG BEFORE I CAN RECEIVE MY ZITEE?
This refers to the time it takes for items to be shipped from our warehouse to the destination. After proceessing and leaving the warehouse, items usually take between 7-15 days to arrive at their destination but can take longer from time to time..
HOW CAN I TRACK MY ZITEE ORDER?
As soon as your order is shipped, you will receive a shipping confirmation email and tracking number attached. Please allow 24-48 hours to update your tracking information.
I MADE A MISTAKE WHEN ORDERING AND/OR ENTERING MY SHIPPING AND BILLING INFORMATION. WHAT DO I DO?
Please do not place a new order. Please email our customer service squad at squad@wearzitee.com right away with your order number and the correct details or address, and we'll try to make the change before your order is sent out.
HOW DO YOUR SHIRTS FIT?
Here is a link to our sizing page http://wearzitee.com/sizing.
HOW MUCH DO YOUR SHIRTS COST?
Generally, our shirts range from $20-35.
WHAT IS SMILEBOX?
The SMILEBOX is a gift-giving project that aims to make orphans feel loved thru little things they can play with or use for learning.
HOW MUCH OF MY PURCHASE GOES TO SMILEBOX?
For every travel tee purchase you make is equivalent 1 smile box. Each box contains toys, a few of which suggest traveling, while others help them learn or practice imagination and thinking. With your purchase, you help ZITEE reach out and make at least a few of the world's orphans smile.
HOW SMILEBOX IS DISTRIBUTED?
Once we completed the number of SMILEBOX needed, smile boxes will be prepared and sent to an orphanage through a small event organized for gift-giving.
HOW SHOULD I WASH MY ZITEE PRODUCTS?
For best results, wash on a cold cycle and machine dry (regular setting). If you don't want your shirt to shrink, its best to hang it up and dry naturally.
WHAT IS YOUR RETURN & EXCHANGE POLICY?
Here is the link to our "Return & Exchange" page http://wearzitee.com/return-exchange. Be careful when ordering so you don't make any mistakes! We want you to enjoy wearing ZITEE (in a shirt that fits you).
I'M INTERESTED IN COLLABORATING WITH ZITEE. WHO CAN I TALK TO?
Email us at squad@wearzitee.com
I'M INTERESTED IN APPLYING TO BE A SQUAD REP. WHAT SHOULD I DO?
Thanks for your interest! We are always looking for adventure-loving and passionate high school and college students to help us spread our brand and mission. Squad membership is now open. We hire new squad every summer.